EDC equipped with portable folding pliers

Simplified Policy Summary for UmSafe Store

Returns & Exchanges

• Return Period: 30 days from the date of receipt. Items must be unused, in original packaging, with proof of purchase.
• Non-Returnable Items: Perishables, custom, personal care products, hazardous materials, sale items, and gift cards.
• Exchange: Return the unwanted item and place a new order once the return is accepted.

How to Return

• Email UmSafeStore@gmail.com with your receipt or proof of purchase to initiate the process.
• We’ll provide a return shipping label and instructions. Items returned without prior approval won’t be accepted.

Refunds

• Refunds are processed within 10 business days upon receiving and inspecting the item.
• If more than 15 business days pass without a refund, contact UmSafeStore@gmail.com.
• Sale items are non-refundable.

Shipping Policy

• Free worldwide shipping for orders over $100. Processing takes 3–5 days; delivery is estimated at 7–35 business days.
• Pre-ordered/back-ordered items ship separately when available.
• Track your package via the confirmation email with the tracking ID.

Cancellations

• Orders can be canceled within 48 hours of placement. Refunds take 3–5 business days to process.

Damages & Issues

• Inspect your order upon delivery. Report any defects, damages, or wrong items within 72 hours to UmSafeStore@gmail.com.

Lost/Stolen Packages

• We are not responsible for lost/stolen packages. Contact the shipping carrier with tracking details for assistance.

European Union Cooling-Off Period

• EU customers can cancel or return orders within 14 days for any reason. Items must meet return conditions.

For more details or assistance, email us at UmSafeStore@gmail.com.